Frequently Asked Questions

UrgentCrx is the reference tool we built because we needed one ourselves. It's a clinical decision support library — rapid diagnosis cards, treatment protocols, a pediatric calculator with adult-max safety caps, drug formulary, workers' comp and FMLA documentation, evidence-based guidelines, and an AI assistant — all scoped to the urgent care shift. Built by clinicians, for clinicians.

Subscriptions start at $12.99/month.

Licensed urgent care providers — physicians (MD, DO), nurse practitioners (NP), and physician assistants (PA) — practicing in walk-in clinics, urgent care centers, retail clinics, or any outpatient acute-care setting.

It is not a tool for patients or laypeople. It is not an EHR, not a billing system, and not a replacement for clinical judgment.

• 240+ rapid diagnosis cards with treatment, return precautions, and ED-transfer criteria
• Pediatric weight-based dosing calculator with adult-max safety caps
• UC medication formulary with renal adjustments and pregnancy categories
• Workers' compensation documentation
• FMLA forms — federal and state-specific
• DOT medical examiner reference
• Clinical scoring tools (Wells, HEART, Centor, Ottawa, and more)
• Evidence-based guidelines from AHA, ADA, CDC, IDSA, ACEP, AAP, USPSTF
• CRx AI — an AI assistant for clinical questions with cited responses

Core coverage focuses on the conditions urgent care providers see most: respiratory, GI, GU, musculoskeletal, dermatology, ENT, ophthalmology, pediatrics, women's health, and emergency triage.

Most clinical references were built for hospital floors, primary-care panels, or emergency departments — and they work, but they require the provider to translate between the reference's assumed setting and the urgent care reality.

UrgentCrx assumes a 12-minute visit, walk-in patient, no inpatient workup, and the documentation realities of UC practice. Every card is scoped to "what to do here, what to send out, what to document."

• Regular: $12.99/month — full clinical library, AI assistant, pediatric calculator, all current modules

7-day free trial.

Yes — 7 days, full access, no charge during the trial. You can cancel any time during the trial in two clicks without being charged. On day 8, the subscription begins at the plan you selected.

Two clicks in your account settings. No phone tree, no retention forms, no "are you sure" loops. Access stays active through the end of your current billing period. We hate that cancellation experience as much as you do, so we don't do it.

Single-user subscriptions today. Team and group plans for urgent care groups, residency programs, and multi-clinic organizations are planned for a later release. Contact us if you'd like to be on the waitlist.

Account information (name, email, professional credentials), subscription billing data (handled by Stripe), and anonymous usage analytics (which cards are viewed, which features are used, anonymized search queries). Full details are in the Privacy Policy.

No. UrgentCrx does not collect, store, or transmit patient identifiers (names, MRNs, DOBs, addresses, photos). Providers are prohibited from entering patient-identifying information into the app or the AI assistant.

Account data is stored in encrypted form on US-based cloud infrastructure. Billing data is handled by Stripe, which is PCI-DSS Level 1 compliant. We do not store credit card numbers ourselves.

No. We do not sell user data, browsing patterns, or any other information to advertisers, data brokers, pharmaceutical companies, or any third party. We do not have advertising on the platform.

AI queries are transmitted to our third-party AI vendor (Glass Health) for processing under a Business Associate Agreement. Queries are logged for service quality and abuse prevention but are not used to train the AI on your data without consent. Do not enter patient-identifying information into the AI.

UrgentCrx itself does not store, transmit, or process patient identifiers and is therefore designed to operate outside HIPAA scope for its core reference functionality. It functions like a clinical textbook or guidelines tool, not an EHR.

Our third-party AI vendor (Glass Health) operates under a Business Associate Agreement for cases where PHI might be involved in future features. Providers are prohibited from entering patient-identifying information into the app or AI assistant. Always follow your organization's HIPAA policies.

Yes — that's exactly what it's designed for. Look up a condition, check a dose, verify a guideline, ask the AI a question. Just don't type patient-identifying information into search or the AI.

The AI provider (Glass Health) operates under a BAA and is HIPAA-compliant, so accidental PHI exposure is contained. However, our terms of service prohibit entering PHI, and repeated violations may result in account suspension. If you realize you've entered PHI, contact support and we can purge the query log.

UrgentCrx is clinical decision support — it provides reference information and recommendations, but the provider remains the decision-maker and is responsible for clinical judgment. Using an evidence-cited reference tool is generally consistent with standard-of-care practice. Citations from guidelines and peer-reviewed literature support defensible documentation.

UrgentCrx is not a replacement for professional liability insurance or your own clinical judgment. Consult your malpractice carrier with specific questions.

UrgentCrx is designed to operate as Non-Device Clinical Decision Support under the FDA's January 2026 Final Guidance on Clinical Decision Support Software, which clarifies that software meeting four statutory criteria is excluded from the FDA's definition of a medical device.

UrgentCRx meets those criteria: it does not analyze medical images or signals, it displays and analyzes medical information, it provides recommendations to licensed healthcare professionals, and it cites sources so providers can independently review the basis of every recommendation.

Reference: FDA Final Guidance — Clinical Decision Support Software, January 2026.

Clinical content is authored and reviewed by board-certified clinicians with active urgent care practice. Every condition card cites the source guideline (AAFP, IDSA, ACEP, AAP, AHA, USPSTF, or peer-reviewed literature) and includes a last-reviewed date.

Cards are reviewed on a rolling basis as guidelines change. Major society guideline updates are integrated within 60–90 days of publication. Every card displays its last-reviewed date so providers can verify currency before clinical use.

Society guidelines (AAFP, IDSA, ACEP, AAP, AHA, ADA, ACOG, USPSTF, NICE), Cochrane systematic reviews, peer-reviewed journals (NEJM, JAMA, Lancet, BMJ, Annals), CDC and FDA published content, and primary literature via PubMed. We prefer evidence from the last 5 years and cite the source on every card and AI response.

Every recommendation in UrgentCrx is sourced from published guidelines or peer-reviewed literature. Citations are inline and verifiable. Following an evidence-cited reference tool is generally consistent with standard-of-care practice.

Defensibility ultimately depends on the provider's clinical judgment, documentation, and the specific facts of any case. UrgentCrx supports but does not replace the provider's responsibility for the encounter.

Cards are updated on a rolling basis. When a guideline materially changes (e.g., a first-line recommendation changes), the corresponding cards are revised and the last-reviewed date is bumped. Major updates may be highlighted in your account's "What's new" section.

When society guidelines conflict (which happens regularly — IDSA may disagree with AAFP, AAP may disagree with ACEP), UrgentCrx surfaces both positions with citations rather than picking a winner. Providers can read both and apply clinical judgment.

The CRx AI assistant is powered by Glass Health, a clinical-grade AI engine that grounds every response in cited evidence (guidelines, systematic reviews, peer-reviewed literature). Citations are inline and verifiable. The system prompt is tuned for urgent care providers and prioritizes evidence from the last 5 years.

Like any AI, it can occasionally err. Providers are required to verify cited sources before acting on any AI recommendation.

Every response includes citations. Read the cited source before acting. The disclaimer on every screen is clear: provider assumes full clinical responsibility for verification.

UrgentCrx logs AI outputs for ongoing quality review and updates the system prompt when edge cases or errors are identified. If you find an AI response that is incorrect or misleading, please report it through support.

Possible but rare with a clinical-grade AI like Glass Health, which is specifically tuned to ground dose recommendations in cited sources. As a safety guardrail, dose calculations should be verified against the pediatric calculator (which enforces adult-max caps) or against the cited drug-label source.

Never administer a dose based solely on an AI response without verification.

The CRx AI assistant is currently powered by Glass Health's clinical AI API. UrgentCrx reserves the right to upgrade, change, or replace the AI engine at any time as the underlying technology evolves.

The AI is tuned for urgent care workflow and scope. It will answer general clinical questions, but if a question is clearly outside UC scope (e.g., a complex chemotherapy regimen, a rare genetic disorder), it will say so and recommend specialist consultation.

No — that was the whole point of building it. You type, you get the cited answer in seconds, you act. Every card is structured to answer the UC questions first: diagnosis, treatment, return precautions, when to send out. You're not scrolling through five pages of irrelevant inpatient content to find the dose.

If we slow your shift down, we've failed at the one job we set out to do.

Yes — the tool is built for the 12-minute visit. Most clinical lookups resolve faster than it takes to type the chief complaint into the EHR. When the AI assistant returns a cited answer in 10 seconds, you can verify the citation and act in the same pass.

We built every screen with the same constraint: fewest taps from question to answer to action. If a feature added friction, it didn't ship.

The global search bar at the top of every page returns matching condition cards as you type. Most clinical questions resolve in under 10 seconds: type, tap the matching card, scan the relevant panel. The AI assistant returns cited answers in 5–15 seconds for questions not directly covered by a card.

UrgentCrx is a progressive web app (PWA) that can be installed on iOS, Android, or desktop. After first install, previously-loaded condition cards and the pediatric calculator work offline. The AI assistant requires an internet connection to query the underlying AI engine.

Yes — UrgentCrx is mobile-first. The entire interface is optimized for a phone in your white coat pocket. It also works on tablets and desktops. Same content, same workflow, all devices.

Most providers are productive in under 5 minutes. The interface is intentionally minimal: search bar at top, sidebar with categories, AI assistant for anything you can't find. No training required, no certification.

You might not need to. Plenty of providers run UrgentCrx alongside whatever they're already using, especially for UC-specific decisions where the general references slow them down.

What we hear most often: it's faster for the kind of decisions UC actually makes, the peds calculator has the adult-max safety caps baked in so heavy kids don't get over-dosed, it includes the UC paperwork (WC, FMLA, DOT), and it costs a fraction of what the legacy clinical subscriptions cost.

The 7-day free trial is the cheapest way to know if it fits your workflow.

Cancel in two clicks. That's exactly why we built the 7-day free trial — try the full tool with no card charged, and cancel without paying anything if it's not for you. After the trial: no refunds for unused time within a paid period, but next-period billing stops any time, no questions asked.

Individual subscriptions are paid by the provider, used on the provider's own device, and do not require organizational IT approval. Some organizations have policies on what reference tools can be used during clinical encounters — check yours.

Visit urgentcrx.com on your phone, then use your browser's "Add to Home Screen" option. UrgentCrx will install as an app icon on your home screen and run full-screen like a native app.

On iOS Safari: tap the Share button, then "Add to Home Screen." On Android Chrome: tap the menu (three dots), then "Add to Home Screen" or "Install app."

Yes — your subscription is tied to your account, not a device. Sign in on as many devices as you use personally (phone, tablet, work computer, home computer). Concurrent sessions are allowed.

Email support@urgentcrx.com — replies within 1 business day. For something time-sensitive during a shift, the in-app feedback button flags it high-priority so we see it faster.

Email clinical@urgentcrx.com with the card name and the issue. Clinical-content errors are prioritized and reviewed within 48 hours. Thank you — provider feedback is how the content stays accurate.

Yes. Email clinical@urgentcrx.com or use the in-app feedback button. Requests are reviewed monthly. Popular requests get prioritized for the next content release.